EKYO services
IT Support Desk Services
Our IT Support Desk Services provide reliable technical support for your daily business operations. We help employees resolve common IT issues, manage devices and software, and maintain smooth access to essential systems and services.
With flexible support and clear communication, EKYO helps businesses reduce IT disruptions and create a more stable and productive working environment.
IT SUPPORT DESK SERVICES
Simple IT Support for Everyday Business.
Website Content & Daily
Operations
Support for the daily management and updating of website content. This includes adding, editing, and removing announcements, blog posts, articles, images, videos, and other content. It also covers updates to facility details, service prices, contact information, access guides, maps, partner facilities, and other operational content.
Business Profile
Management
Support for managing and maintaining business information across online listing and map services. This includes creating and updating business profiles, location details, contact information, opening hours, service information, photos, and other public content. Regular checks help keep business information accurate and consistent across platforms. Support also covers correcting incorrect information, checking listing status, and handling basic issues related to business visibility and map listings.
Account & Access
Management
Support for managing user accounts and access to business systems and online services. This includes creating and updating accounts, password resets, login support, identity verification, recovery settings, email forwarding, and access permissions. It also covers managing user access to shared files, folders, and other business resources to ensure the right users have the appropriate level of access.
Website Maintenance &
Technical Support
Technical support to keep the website and related services running smoothly. This includes SSL renewal, display and access issues, login problems, and settings for external services such as AirReserve. Regular checks and troubleshooting help identify and resolve issues that may occur during daily operations.
EKYO
IT Support Desk Process
A clear and reliable process for managing IT support requests from start to finish. Each request is carefully reviewed, prepared, and checked before the final update is made. Customer feedback is included throughout the process, ensuring that each request is completed accurately and according to the agreed requirements. Once the work is completed, a confirmation is sent to ensure everything is in place and the request can be closed with confidence.
Submit a Request
Support requests are submitted by email with the necessary details and materials. The request is checked to confirm the required work and any additional information needed before processing
Prepare & Review
The requested changes are prepared in a test environment before being applied to the live website or service. The completed work is shared for review and approval, with any requested changes addressed before final approval.
Publish
After approval, the final version is carefully checked and applied to the live website or relevant service. The published content or changes are then checked to make sure they are displayed and working as expected.
Confirm & Complete
A completion notice is sent after the final changes are published. The task is closed after confirmation, while any further revision requests are returned to the review stage and handled through the same process.
